1. Returns

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You must also provide a receipt or proof of purchase.

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To initiate a return, please contact us at fcanasjimenez@gmail.com. If your return is accepted, you will be responsible for arranging and covering the cost of return shipping. The item must be shipped to the return address provided upon approval of your return request.

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Once we have received and inspected the returned product and confirmed that it is in acceptable condition, we will process your refund. The refund will be issued for the product price minus the original shipping cost.

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Items sent back without first requesting a return will not be accepted.

 

2. Damages and Issues

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

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3. Exceptions / Non-Returnable Items

 

Certain items cannot be returned, including:

• Custom or personalized artwork​

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If you have questions about your specific purchase, please contact us before making a return request.

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4. Refunds

 

We will notify you once we receive and inspect your return. If approved, you will be refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

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For any refund inquiries, please contact us at fcanasjimenez@gmail.com.